Guidelines Regarding the Opening of the Hong Kong Warehouse and Shipping Rules

🚨 [CRITICAL: Required Accuracy for "National ID Number" for Shipments to Mainland China]

In accordance with China Customs regulations, when the shipping address is in Mainland China, the "Recipient's Real Name (Full Name)" and the "National ID Number" must be a 100% exact match.

• Zero Tolerance for Errors: In the past, incorrect or incomplete ID numbers have caused packages to be held at customs for over 2 months and ultimately forced to return, resulting in severe financial losses and disputes.
• In the Event of an Error: Regardless of the reason, any refunds issued will be deducted for the full amount of the "actual round-trip international shipping costs" and "all applicable handling fees." Furthermore, since reclaiming the item and processing the refund may take several months, please "always" double-check that your ID number is correct before confirming payment.

⚠️ [HIGHLY IMPORTANT] Order Total and Quantity Restrictions for Mainland China

According to China Customs regulations for personal imports, if a single order total exceeds "2,000 RMB (Reference: approx. 43,000 JPY)", there is an extremely high risk that the package will be held indefinitely (confiscated) or forcibly returned.

If you wish to purchase 【2 or more】 high-value items such as Doll bodies at the same time, or add a large number of items to your cart, we apologize for the inconvenience but strongly advise you to "place separate orders for each item and check out multiple times independently."

🚨 [Our Store's Preventive Measures and Penalty Policies for Customs Risks]

1. Order Holds Prior to Shipping: If our system detects that an order total exceeds the regulatory threshold (reference amount), our fulfillment system will automatically pause shipment and send you a confirmation email to prevent customs disputes before they occur. Shipping will only resume after we contact you and process necessary adjustments, such as splitting the order. Thank you for your understanding.
2. Penalties for Returned Shipments: If you disregard this warning and insist on combining high-value items, our store bears no responsibility if the package faces customs clearance issues or prolonged delays. If a package is forcibly returned due to customer negligence or failure to cooperate in a timely manner, the full amount of "actual round-trip international shipping costs" and "all handling fees" will be borne by the customer (deducted directly from the refund).
3. No Refunds for Damaged Items: If the product's outer packaging (gift box) or the product body itself is damaged during a long-term customs hold or return process, resulting in a reduction of product value, we will deduct the corresponding loss (up to 100% of the product price) from your refund, or deny the refund entirely.
4. Indefinite Account Suspension: Customers who cause customs disputes due to the reasons stated above, or accounts evaluated to be negatively impacting our store's operations, will be barred from placing any future orders (including limited-edition lotteries), and their accounts will be permanently deactivated and frozen. Please strictly adhere to these rules.

Q. Can I see which shipping rate applies to my order before confirming payment?

A. Yes. Once you enter your shipping address, the final and exact shipping rate will be displayed on the checkout screen. Please make sure to check it before completing your payment.

Q. What happens if an item at the Hong Kong warehouse runs out of stock?

A. In the rare event of a stockout, we will contact you immediately via email. We will assist you with the next steps after confirming your preference (e.g., "switching to fulfillment from Japan and paying the additional shipping cost" or "canceling the order").

Q. How much is the difference in shipping rates and total costs?

A. While it depends on the delivery region and package weight, shipments from Hong Kong cost significantly less (starting from 1,300 JPY) due to the shorter distance compared to shipping from Japan (EMS starting from 2,800 JPY), effectively lowering your logistics costs. *For shipments to Mainland China, you will be responsible for additional customs duties of approx. 13% of the product value.

Q. Is providing National ID information mandatory for shipments to Mainland China?

A. Yes. According to China Customs regulations for personal imports, providing and verifying a "National ID Number" is a mandatory legal obligation. If it is not provided, or if there is even a single character error in the input, customs clearance will be completely rejected, and the package will be forcibly returned after being held for several months.

To ensure successful clearance, please ensure you fill out your real name (full name) exactly as it appears on your ID card, along with the correct 18-digit ID number when ordering. Furthermore, when the courier company (such as SF Express) contacts you for real-name authentication, please cooperate promptly according to their instructions.
*For return disputes caused by input errors, round-trip international shipping costs are entirely the customer's responsibility (deducted from the refund). Please double-check your number carefully before clicking confirm payment.

Q. Will customs duties apply if shipping to a Hong Kong address?

A. No. If the shipping address is within Hong Kong (local Hong Kong address), it is duty-free (0 JPY customs duty). You only need to pay the "Product Total + Shipping" at checkout to receive your package.

Q. Will I have to pay customs duties when signing for my package? How much will it be?

A. Based on local import regulations for personal goods, only shipments to Mainland China may incur customs duties equivalent to approx. 13% of the product value (excluding shipping) when signing for the package. This fee is not included in our store's checkout total and must be paid directly to the local courier company upon delivery.

Q. What happens if I accidentally combine and buy high-value items (over 2,000 RMB) in a single order?

A. The package is highly likely to be intercepted by China Customs, leading to months of delays, or a high risk of forced return or confiscation. Therefore, for your property safety, if our store evaluates an order to exceed regulatory limits, we will pause fulfillment and contact you separately via email before shipping. This is a preventive measure to protect our customers' valuable products, and we appreciate your understanding and cooperation.

Q. Can I use a forwarding warehouse (forwarding service) in Hong Kong to ship to other countries?

A. Yes. We can ship the package to a local Hong Kong forwarding warehouse that you arrange and specify. However, our store's scope of responsibility is strictly limited to "delivering the product to your designated Hong Kong forwarding warehouse (upon successful delivery signature)." Our store bears absolutely no responsibility (complete exemption from liability) for any subsequent international transport disputes, lost packages, customs duties incurred in the destination country, or local customs procedures.

Q. How can I receive Hong Kong warehouse items and Japan warehouse items separately (to optimize shipping costs)?

A. You will need to "check out twice independently." (1. Complete checkout strictly for Hong Kong warehouse items / 2. Place a separate order for your other items). *Shipping and customs duties will be calculated independently for individual orders.

Q. If I discover an issue after receiving my product, how do I process a return or exchange?

A. The return receiving address for all products is strictly our "Hong Kong Warehouse (Hong Kong)." We cannot accept any returns sent to our Japan warehouse. Additionally, for returns or exchanges due to personal customer reasons, international shipping costs and customs-related risks must be fully borne by the customer. Thank you for your understanding.