▪️ Standard Shipping
Standard shipping typically delivers to the destination within 3 to 5 business days from the first business day after the order is placed.
This applies to both standard and expedited shipping.
Orders with incomplete shipping addresses or those pending credit card authorization will be delayed until the issue is resolved.
The estimated delivery time will begin once all order-related issues are resolved and processing is complete.
▪️ Expedited Shipping
Expedited shipping (2-day and 3-day) is available for most items and destinations (excluding P.O. boxes).
This applies to both standard and expedited shipping.
Please note that we currently do not offer next-day delivery service.
Orders with incomplete shipping addresses or those pending credit card authorization will be delayed until the issue is resolved.
The estimated delivery time will begin once all order-related issues are resolved and processing is complete.
▪️ International Shipping
All international orders are shipped via Japan Post EMS.
Shipping fees vary depending on the total amount in your cart and the destination.
Please note that any additional customs duties or taxes incurred are the responsibility of the customer.
- Shipping is only available to countries and regions designated by our company.
- For shipments to Mainland China, a valid Resident ID number is required.
- Customs clearance is subject to the discretion of the local customs authorities in each country. Please note that we are unable to intervene directly in customs procedures. If your package is held at customs, you will need to contact the local customs office or the shipping carrier directly. We kindly ask for your understanding in this matter.
**⚠️ IMPORTANT**
For shipments to Mainland China, it is mandatory to provide a valid **18-digit Citizen Identification Number**.
If the number is entered incorrectly or incompletely, the shipment may be placed on hold.
If the package is shipped with an incorrect ID number and gets held at customs or returned (including damaged returns), and it does not reach us, **we may not be able to offer a refund under any circumstances**.
Please ensure that your information is accurate before placing an order.
- If customs clearance fails due to incorrect information, we will issue a refund only after the item is returned to us.
However, if the item is not returned, we cannot issue a refund. If you wish to receive the item again, you must place a new order.
- In cases where your parcel is held at customs during international shipping, we are unable to intervene.
You must contact your local customs authority or postal service directly. Please understand that contacting our company will not resolve the issue.
*Use of Freight Forwarding Services*
- We are not responsible for any issues such as customs rejections, confiscations, or delivery failures arising from the use of freight forwarding services. These are the sole responsibility of the customer.
- If you choose to use a forwarding service, all responsibilities—including communication with the service provider—rest solely with the customer. We shall not be liable for any delivery issues, customs problems, or damages caused by the use of such services.
- Additionally, even if you provide us with a tracking or order number issued by the forwarding company, we will not be able to track or confirm the delivery status of your shipment.
Since we have no visibility into the forwarding company’s delivery routes or customs procedures, **please contact the forwarding service provider directly for any inquiries or issues**.
▪️ Returns & Exchanges
Each doll is carefully inspected before shipping to ensure there are no defects or abnormalities.
However, some issues may not be visible until the product is removed from the packaging.
Known issues with our products may include: loose or broken limbs, messy wigs in packaging, melted plastic, body stains from dark clothing, or frayed garments.
These issues may occur even in new products.
If you believe there is a manufacturing defect, please contact us within **three (3) days** of receiving your doll.
Be sure to include a detailed description of the issue along with photos showing all defects.
Please understand that if we do not hear from you within 3 days of receipt, you may not be eligible for return privileges.
Unfortunately, we are unable to accept returns for issues related to clothing stains or defects.
▪️ Shipping Damage
There is a possibility that items may be damaged during shipping.
If your package arrives with visible damage, **please refuse delivery**.
If you have already accepted the delivery and later discover damage, please contact the shipping carrier listed on the product box immediately.
Be sure to retain all packaging materials and documentation—**do not discard anything**.
Attempting to return the product on your own may jeopardize our ability to file a claim and may result in your being ineligible for credit.
▪️ Pre-Orders
Pre-order items are not in stock at the time of purchase.
These items will be shipped sequentially after the official release date.
Please note that the release schedule may change after your purchase.
Full payment is required at checkout.
**All pre-order sales are final.**
If you change your mind about a pre-order, we may offer store credit for another doll, but we do not offer refunds.
